Booking Policy

Lakeview Resort accepts reservations subject to room, venue, package or service availability.

Customers may make a booking through the available booking channels provided by Lakeview Resort.

• All booking information must be accurate and complete.
• Reservations are subject to availability.
• Booking conditions may vary depending on the selected room, package or service.
• Additional conditions may apply to events, weddings and special packages.

A booking is considered confirmed after the applicable payment and confirmation requirements have been successfully completed.

Customers should retain their booking confirmation, reservation number and payment reference for future communication with Lakeview Resort.

Customers are responsible for providing accurate information while making a reservation.

• Full guest name
• Valid phone number
• Valid email address
• Correct booking dates
• Number of guests
• Any other information requested during the booking process

Incorrect information may affect communication, check-in or reservation processing.

The payment required for a reservation depends on the selected room, package, service or event.

Where online payment is required, customers must complete payment through the authorised payment facility provided during the booking process.

Payment-related matters are also subject to the Lakeview Resort Payment Policy.

Room, venue and package availability may change depending on booking demand, dates, occupancy and operational requirements.

Lakeview Resort reserves the right to confirm reservations based on actual availability at the time of booking.

Customers who wish to change their booking should contact Lakeview Resort as soon as possible.

• Date changes are subject to availability.
• Room or package changes are subject to availability and applicable pricing.
• Changes may result in additional charges.
• Some promotional or special-rate bookings may not be eligible for modification.

A requested modification is not considered confirmed until Lakeview Resort communicates the revised booking details.

Cancellation conditions depend on the specific booking, room category, package, event or service.

• Cancellation requests should be made through official Lakeview Resort contact channels.
• Applicable cancellation charges may apply.
• Special-rate and promotional bookings may have separate cancellation conditions.
• Event and wedding bookings may be governed by separate written terms.

Where a refund is applicable, it will be processed according to the cancellation and refund conditions applicable to the booking.

• Eligible refunds are generally processed through the original payment method.
• Applicable cancellation charges may be deducted.
• Processing time may depend on the payment gateway and customer's bank.
• Bank or payment-provider processing delays may be outside the control of Lakeview Resort.

Guests must follow the check-in requirements communicated by Lakeview Resort.

• Valid identification may be required at check-in.
• Early check-in is subject to availability.
• Additional charges may apply for certain early check-in requests.
• Guests may be required to provide additional documentation where applicable.

Guests are expected to check out according to the timing communicated in their booking or by the resort.

• Late check-out is subject to availability.
• Additional charges may apply for late check-out.
• Guests should return applicable room or property items before departure.

The number of guests must correspond with the occupancy or guest details specified during booking.

Additional guests may be subject to availability, applicable occupancy restrictions and additional charges.

Any applicable charges, occupancy rules or arrangements for children and additional guests will depend on the selected room, package or service.

Customers should provide accurate information about all guests during the booking process.

Wedding, banquet, corporate and social event reservations may be subject to separate quotations, agreements and payment schedules.

• Event dates are subject to venue availability.
• Advance payments may be required.
• Additional services may incur additional charges.
• Cancellation and postponement conditions may be specified in the event agreement.

Promotional rates, special packages and discounted bookings may have specific booking, modification, cancellation or refund conditions.

Customers should review the conditions associated with the relevant offer before completing the booking.

If payment has been completed but the customer has not received a booking confirmation, the customer should contact Lakeview Resort with the payment transaction reference and booking details.

Lakeview Resort may verify the transaction with the relevant payment gateway or bank before confirming the reservation or processing an applicable refund.

• Provide accurate information during booking.
• Follow applicable resort rules and safety requirements.
• Take reasonable care of resort property.
• Pay applicable additional charges incurred during the stay or service.
• Follow applicable laws and reasonable instructions from resort staff.

Information provided during the booking process may be used for reservation processing, payment verification, customer communication, customer support and service delivery.

Customers should also review the Lakeview Resort Privacy Policy for information regarding personal data.

Lakeview Resort may update this Booking Policy from time to time to reflect changes in its services, booking procedures or applicable requirements.

The latest version published on this page shall apply to future bookings unless otherwise stated.

For booking assistance, reservation changes, payment-related queries or cancellation requests, please contact Lakeview Resort directly.