Service Delivery Policy

Once a reservation is successfully completed and confirmed, Lakeview Resort Indore will make reasonable arrangements to provide the accommodation and services associated with that reservation.

The services available to a guest depend on the selected room, package, booking dates, number of guests and any additional services specifically included in the reservation.

A booking is considered confirmed after the required booking information has been submitted and the applicable payment or payment authorisation has been successfully processed.

• Guests should provide accurate booking and contact details.
• Confirmation details may be provided electronically.
• Guests should retain their booking confirmation for reference.
• Availability is subject to the reservation being successfully confirmed.

The primary service provided under a hotel reservation is accommodation at Lakeview Resort Indore for the confirmed reservation period.

Guests must complete the applicable check-in and check-out formalities at the resort. Guests may be required to provide valid identification and other information required for the reservation and applicable regulations.

Standard check-in and check-out timings, where applicable, will be communicated through the booking information or by the resort.

Early check-in, late check-out or other timing requests are subject to availability and may be subject to additional charges.

Where online payment is required, the guest must complete the payment process through the payment method made available on the website.

• Payment status may be subject to confirmation by the payment provider.
• A successful payment does not replace the need for booking confirmation.
• Failed or incomplete transactions may not create a confirmed reservation.
• If an amount is debited but the booking is not confirmed, the guest should contact us with the transaction details.

Accommodation and additional hotel services are subject to availability. Lakeview Resort Indore will make reasonable efforts to provide the services associated with a confirmed reservation.

Certain facilities, amenities or additional services may be temporarily unavailable due to maintenance, operational requirements, safety considerations, weather conditions or circumstances beyond the reasonable control of the resort.

Requests to change booking dates, room categories, guest details or other reservation information should be made as early as possible.

Any modification is subject to availability and the applicable booking terms. Additional charges or differences in rates may apply where relevant.

Guests should obtain confirmation from Lakeview Resort Indore before relying on any requested change.

Cancellation requests are handled according to the applicable booking terms and the Cancellation & Refund Policy of Lakeview Resort Indore.

Depending on the booking conditions, cancellation may result in a full refund, partial refund, no refund or other applicable adjustment.

Where a refund is approved, it will generally be processed through the applicable payment method or according to the procedure communicated by the resort and payment provider.

Requests for additional services, special arrangements, celebrations, events, dining requirements or other customised services may be accepted subject to availability and separate confirmation.

Additional services may carry separate charges and may have their own cancellation, modification or payment conditions.

If you have a question regarding your booking, payment, accommodation, service delivery or any issue related to your reservation, please contact Lakeview Resort Indore.