Grievance Redressal

The grievance redressal process is intended to provide guests and customers with a clear channel for raising concerns and seeking clarification regarding services provided by Lakeview Resort Indore.

We aim to review concerns fairly and provide an appropriate response based on the information available to us.

Customers may contact us regarding concerns including, but not limited to:

• Booking or reservation-related concerns
• Payment or transaction-related concerns
• Issues relating to booking confirmation
• Cancellation or refund-related concerns
• Accommodation or service-related concerns
• Problems relating to incorrect booking information
• Questions regarding additional charges or services
• Other genuine concerns relating to a confirmed reservation

Guests can raise a grievance by contacting Lakeview Resort Indore through the contact details provided on this page.

To help us review a grievance efficiently, customers should provide relevant information such as:

• Guest or customer name
• Booking reference or reservation details
• Registered phone number or email address
• Booking or transaction date
• Description of the concern
• Relevant payment or transaction reference, where applicable
• Supporting documents or screenshots, where relevant

Once a concern is received, Lakeview Resort Indore may review the relevant booking records, payment information available to the resort, communication history and other information necessary to understand the matter.

Where additional information is required, the customer may be contacted for clarification.

Lakeview Resort Indore will make reasonable efforts to respond to genuine customer concerns and provide an appropriate resolution or clarification based on the circumstances.

The nature of the resolution may depend on the applicable booking terms, payment status, cancellation conditions, service availability and the facts of the individual case.

Where a matter involves a third-party payment provider or banking institution, resolution may also depend on the information and processing carried out by that provider.

If an amount has been debited from a customer's account but the booking has not been confirmed, the customer should contact Lakeview Resort Indore with the relevant transaction information.

• Payment reference or transaction ID
• Date and approximate time of transaction
• Amount paid
• Booking details, if available

Payment reconciliation or refund processing may require coordination with the applicable payment gateway, bank or financial institution.

For concerns involving accommodation, booking information, modifications, cancellation, refunds or other services, customers should provide the relevant booking reference and a clear description of the issue.

The concern will be considered together with the applicable booking terms and policies of Lakeview Resort Indore.

For grievances, complaints, booking concerns or clarification regarding payments and services, please contact Lakeview Resort Indore using the official details below.