Payment Policy

Lakeview Resort may accept payments for room reservations, accommodation packages, events, weddings, functions and other services through authorised payment channels.

Available payment methods may vary depending on the payment gateway and the type of booking.

Where supported by the payment gateway, customers may be able to use the following payment methods:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Other payment methods displayed by the authorised payment gateway

The payment amount required for a reservation will depend on the room, package, service or event selected by the customer.

The applicable amount will be displayed before the customer proceeds with payment.

A reservation requiring online payment shall be considered confirmed only after successful receipt and verification of the required payment, subject to availability and booking confirmation.

Online payments may be processed through an authorised third-party payment gateway integrated with the Lakeview Resort website.

Payment transactions are subject to the terms, security procedures and applicable policies of the relevant payment gateway, bank, card network or payment service provider.

After a successful payment, the booking may be confirmed and the customer may receive a booking confirmation through the contact details provided during the booking process.

Customers are advised to retain the payment receipt, transaction reference number and booking confirmation for future communication.

A payment may fail due to reasons including, but not limited to, insufficient funds, incorrect payment information, bank restrictions, network issues, gateway errors or payment-provider interruptions.

If the payment fails and no amount has been debited, the customer may attempt the payment again using an available payment method.

In certain situations, the customer's bank account or payment instrument may be debited even though the booking confirmation is not immediately generated.

In such cases, the customer should contact Lakeview Resort and provide the transaction/reference number, booking details and other relevant payment information required for verification.

The transaction will be checked with the relevant payment gateway and/or bank before any applicable reversal or refund is processed.

If the same booking amount is successfully charged more than once due to a duplicate transaction, the customer should contact Lakeview Resort with the relevant transaction references.

After verification and reconciliation with the payment gateway and/or bank, any eligible duplicate amount may be refunded or reversed through the applicable payment channel.

Where a refund is applicable under the relevant booking's cancellation or refund conditions, the refund will generally be processed to the original payment method.

• Refund eligibility depends on the applicable booking and cancellation policy.
• Applicable cancellation charges may be deducted where permitted.
• Refund processing time may vary by payment gateway and bank.
• Lakeview Resort is not responsible for delays caused solely by banks or payment service providers.

Cancellation and refund eligibility shall be governed by the cancellation and refund conditions applicable to the specific booking, package, room, event or service.

Customers should review the applicable cancellation terms before completing payment.

Customers should ensure that payment details are entered only through the official Lakeview Resort website or authorised payment gateway interface.

• Do not share OTPs, PINs or passwords with anyone.
• Lakeview Resort will not request confidential banking credentials through an unsolicited message.
• Customers should verify the payment amount before authorising the transaction.
• Customers should retain transaction references for their records.

Lakeview Resort may verify transactions where there is a reasonable concern regarding fraudulent, suspicious, unauthorised or duplicate activity.

A transaction or booking may be placed on hold, suspended or cancelled where necessary, subject to applicable law and the applicable refund conditions.

The final amount payable may include applicable taxes, government levies, service charges or other charges associated with the selected booking or service.

Any additional services requested after booking, including upgrades, additional guests, food, beverages, décor or event requirements, may be charged separately.

Customers are responsible for ensuring that the information entered during payment and booking is accurate.

Lakeview Resort shall not be responsible for transaction failures caused by incorrect information, bank restrictions, insufficient funds or other circumstances outside its reasonable control.

Lakeview Resort may update this Payment Policy from time to time to reflect changes in payment methods, payment providers, booking procedures or applicable requirements.

The latest version published on this page shall apply to future transactions unless otherwise stated.

For questions regarding payments, failed transactions, booking confirmation, cancellations or refunds, please contact Lakeview Resort.