Cancellation & Refund Policy

Cancellation of a booking is subject to the terms applicable to the specific room, package, event, venue or service booked.

Customers should review the cancellation conditions applicable to their booking before completing payment.

• Cancellation requests should be submitted through official Lakeview Resort contact channels.
• Applicable cancellation charges may apply depending on the booking conditions.
• Promotional and special-rate bookings may have separate cancellation terms.
• Event and wedding bookings may be governed by separate written agreements.

Customers wishing to cancel a reservation should contact Lakeview Resort using the official contact details provided below.

• Provide the guest name used for the booking.
• Provide the booking or reservation reference.
• Provide the registered phone number or email address.
• Clearly state the cancellation request.

Refund eligibility depends on the cancellation conditions applicable to the customer's booking.

Where a booking is eligible for a refund, the refundable amount will be determined after applying any applicable cancellation charges, deductions or booking-specific conditions.

Where a refund is approved, the refund will generally be processed to the original payment method used for the transaction.

Depending on the transaction and payment method, the refund may be processed through the relevant payment gateway or banking channel.

Once an eligible refund has been approved and processed, the time taken for the amount to reflect in the customer's account may depend on the payment gateway, issuing bank, acquiring bank, card network, UPI provider or other financial institution.

Lakeview Resort is not responsible for delays caused solely by banks or external payment service providers.

A payment transaction may fail because of bank restrictions, insufficient funds, incorrect payment information, technical issues, network interruptions or payment-gateway errors.

If a payment fails without the amount being debited, the customer may attempt the transaction again using an available payment method.

In some cases, the customer's account may be debited even though the booking confirmation is not immediately generated.

Customers should contact Lakeview Resort and provide the transaction reference and booking details for verification.

The transaction may be reconciled with the payment gateway and/or bank before an eligible reversal or refund is processed.

If the same booking amount is successfully charged more than once due to a duplicate transaction, customers should contact Lakeview Resort with the relevant transaction references.

After verification and reconciliation, any eligible duplicate amount may be refunded or reversed through the applicable payment channel.

Requests to modify booking dates, room categories or packages may be subject to availability, revised pricing and the applicable booking conditions.

Certain promotional or special-rate bookings may have restrictions on modifications.

Wedding, banquet, corporate and other event bookings may be governed by separate quotations, agreements and advance-payment conditions.

Cancellation, postponement and refund conditions for such bookings shall be determined according to the applicable event agreement.

Certain promotional rates, special offers, advance-purchase reservations, event packages or other services may be offered on a non-refundable basis.

Where a booking is non-refundable, the applicable condition should be displayed or communicated before the customer completes payment.

Where permitted under the applicable booking conditions, cancellation charges, service charges or other applicable deductions may be deducted before processing a refund.

The customer will be informed of the applicable refundable amount according to the booking terms.

• Customers should review cancellation conditions before payment.
• Cancellation requests should be submitted using official Lakeview Resort contact details.
• Customers should retain booking and payment references.
• Customers should provide accurate information when requesting a refund.

If a transaction is suspected to be fraudulent, unauthorised or otherwise suspicious, Lakeview Resort may verify the transaction before processing a booking or refund.

Customers should immediately contact their bank or payment provider if they believe their payment credentials have been compromised.

Lakeview Resort may update this Cancellation & Refund Policy from time to time to reflect changes in booking procedures, services, payment methods or applicable requirements.

The latest version published on this page shall apply to future bookings unless otherwise stated.

For cancellation requests, refund enquiries, payment issues or booking-related assistance, please contact Lakeview Resort directly.