Privacy Policy

Lakeview Resort respects the privacy of visitors, guests and customers who use our website and services.

This Privacy Policy describes the general manner in which information may be collected and used when you browse our website, contact us, make a reservation or use our services.

Depending on how you use our website or services, we may collect information such as:

When you make a reservation, we may collect the information required to process and manage the booking.

• Guest name and contact information.
• Booking and reservation details.
• Arrival and departure information where applicable.
• Number of guests.
• Special requests submitted by the customer.

Information may be used for legitimate business and service-related purposes, including:

• Processing and managing reservations.
• Confirming bookings.
• Processing or verifying payments.
• Responding to customer enquiries.
• Providing customer support.
• Managing cancellations and refunds.
• Improving our website and services.
• Maintaining security and preventing fraudulent activity.
• Complying with applicable legal requirements.

Online payments may be processed through an authorised third-party payment gateway.

Payment service providers may process payment information according to their own privacy, security and service terms.

Certain services used by Lakeview Resort may be provided by third-party service providers.

These may include payment gateways, hosting providers, analytics services, communication services and other technology providers required to operate the website or deliver services.

Such providers may process information according to their respective policies and applicable contractual or legal requirements.

The website may use cookies or similar technologies to support website functionality, security, preferences, analytics and performance.

Cookies may help the website remember certain information and understand how visitors interact with the website.

Visitors may be able to manage cookies through their browser settings, although disabling certain cookies may affect website functionality.

We may use the contact details provided by a customer to communicate regarding reservations, payments, cancellations, refunds, enquiries and requested services.

Where legally permitted and appropriate, we may also communicate information regarding services or offers. Customers may contact us regarding their communication preferences.

Lakeview Resort takes reasonable administrative, technical and organisational measures to protect information handled through its website and services.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Lakeview Resort may share relevant information with service providers or other parties where reasonably necessary to:

• Process a booking or payment.
• Provide requested services.
• Provide customer support.
• Maintain website or technology infrastructure.
• Prevent fraud or security incidents.
• Comply with applicable legal obligations.

Information will not be shared for unrelated purposes except where permitted or required by applicable law.

Information may be retained for as long as reasonably necessary for booking administration, customer support, accounting, legal compliance, dispute resolution, security and legitimate business purposes.

Retention periods may vary depending on the type of information and applicable requirements.

Customers may contact Lakeview Resort regarding questions or requests relating to their personal information, subject to applicable law and reasonable verification requirements.

Where applicable, customers may request correction of inaccurate information or raise concerns about the handling of their information.

The website is intended to be used by customers who are legally capable of entering into applicable bookings and transactions.

Where information relating to children is required for a booking, such information should be provided by or with the involvement of an appropriate parent, guardian or responsible adult, as applicable.

The Lakeview Resort website may contain links to third-party websites or services.

Lakeview Resort is not responsible for the privacy practices, content or security of external websites. Customers should review the privacy policies of those websites before providing information.

Lakeview Resort may update this Privacy Policy from time to time to reflect changes in its website, services, technology or applicable requirements.

The latest version published on this page shall apply from the date of publication unless otherwise stated.

For questions, concerns or requests relating to this Privacy Policy or the handling of customer information, please contact Lakeview Resort.